customer service

Final Turn posts tagged "customer service"

Little Things Still Count - by Jeff Klenner

It is my belief that today's racetrack executives are prone to treating patrons as a commodity. They don't honor the fact that fostered by familiarity and memories of days gone by, most fans have a strong identification with their local tracks. This attitude is not unlike the allegiance that fans often have to their local sports franchise. However, it is a double-edged sword, since the same fans may, at times, be harshly critical and vocal about the problems suffered and mistakes committed by such entities.... Read More

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